Article · Business
The Role of Customer Experience (CX) in SaaSDebra Nesbitt
Customer Experience Manager
Makes customers' lives easier by solving problems, answering questions, improving processes, and advocating for a better experience.
30+
years in IT support
3
years in IT education
Highlights
- 30+ years across technical support and customer service, now Customer Experience Manager at Paperturn.
- Started out teaching technology, from basic internet skills to website design and HTML.
- Business degree (1994). Originally from Canada, based in Svendborg, Denmark.
Background & experience
Debra Nesbitt is Customer Experience Manager at Paperturn. She attended business school, where she discovered a passion for technology and teaching. That led to a role educating adults in everything from basic internet use to website design and HTML. Over the years her focus shifted from teaching technology to helping people use it effectively. She has worked across every level of technical support and customer service, supporting both internal teams and external customers, and today helps organizations and customers succeed through great service and meaningful relationships.
"Smiles are contagious, so do your best to spread them. Don't let someone else's bad mood infect your own."
Debra Nesbitt, Customer Experience Manager
Areas of focus
- Customer support solves problems, answers questions, and improves processes to make customers' lives easier.
- Adobe Acrobat & PDF support supports customers working with Adobe Acrobat and PDF documents.
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