Part-time German Student Customer Support Wizard with a Flair for Marketing

Job Description

Do you want to be a part of building the best customer experience and be our clients’ happiness hero? Are you passionate about SoMe content creation, cool new marketing ideas and currently enrolled in a Bachelor's or Master's program in communications, business, narketing or similar? If you just yelled “YES” at your screen, this one is for you!

You’ll be working 10-12 hours per week, both during the day / in the evening and on the weekend depending on the schedule. Evening work is done from home - yes, it’s that good! You’ll have daily contact with our current and potential customers via phone, chat & email and it will be your responsibility to resolve customer queries, recommend solutions, guide them through features and functionalities and upsell them whenever you get an opportunity.

When you’re not chatting with customers, you’ll also be working with email marketing, SoMe content creation, copywriting and marketing tasks. It really is a dynamic, mixed-bag of tasks where you’ll learn a lot!

The nitty gritty (aka. Job Requirements):

  • Must speak native German and professional English (C1/C2). Knowledge of a 3rd language being a huge asset (but not a requirement at all)
  • Ideally, you have at least 1.5 years left in your education.
  • Excellent technical skills – ability to work with different online systems and processes with ease.
  • Being a “people person” – you’re natural and confident when speaking with people from all over the world.
  • Strong organizational skills with the ability to work on multiple projects in an efficient manner in order to provide excellent customer service and reach email marketing quotas
  • Out-of-the-box thinker with a knack for creative marketing ideas and concepts
  • Quick, independent learner with the ability to take direction and work well within a team.
  • Hungry, go-getter attitude. Working hard is in your repertoire. 

Company Culture

We’re small, but big. We’re intrapreneurs. We work in English. We all have our “eyes on the prize”. We’re “do-ers”. We all strive for greatness. We respect each other. We laugh a lot and are competitive in our daily foosball matches. We’re the Paperturn family. Come, join us.

Bonus(es)

  • Flexible working hours & working from home opportunities
  • Monthly company outings (laser tag, game night, bowling, beer, trampolining, go karting etc.)
  • Skillset training and “work abroad week”
  • Accepting you for exactly who you are.

Diversity at Paperturn

Equality and diversity are core values at Paperturn and are more than just words to us. Inside our walls, we strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work. Our hiring & lifecycle processes are designed to prevent discrimination against our people, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. We are #ThePaperturnFamily.

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