Dan Rees

Highlights

• 10+ years in customer success, now Head of Customer Success at Paperturn.
• Works across onboarding, product adoption, retention, and expansion.
• BA in History, King's College London. HubSpot and MEDDIC certified, and a member of SaaSiest.

Background & experience

Dan Rees is Head of Customer Success at Paperturn, where he leads onboarding, product adoption, retention, and expansion. He has spent more than 10 years in customer success, an approach he sums up as listening, diagnosing, and solving. In practice that has meant helping companies save six figures by moving from print to flipbooks, cutting one client's support ticket time by 80% with flipbook Help Guides, and supporting multi-million dollar deals built on flipbook proposals. He holds a BA in History from King's College London, is HubSpot and MEDDIC certified, and is a member of SaaSiest. He is based in Odense, Denmark.

"The teams that win on retention don't start with metrics. They start with listening."

Dan Rees, Head of Customer Success

Areas of focus

• Onboarding gets new teams from first upload to a published, trackable flipbook quickly, so they reach value early.
• Product adoption moves support-heavy workflows into flipbook Help Guides, including one client that cut support ticket time by 80%.
• Client solutions shapes print-to-flipbook transitions that have saved six figures, and flipbook proposals behind multi-million dollar deals.