Customer Experience & Inside Sales Intern

Job Description

Do you want to be a part of our amazing customer experience team and be our clients’ happiness hero? Are you passionate about retaining and building relationships with customers and are enrolled in a Bachelor's or Master's program in Communications, Sales or similar? If you just yelled “YES” at your screen, this one's for you!

You’ll be working 37 hours per week for 3.5 months during your internship period where you’ll be in contact with both our new and long-standing clients via phone, chat and video meet; building relationships with them, demonstrating outstanding support, while also focusing on upselling.

When you’re not chatting with customers, you’ll also be working on finding new and exciting leads as well as assisting the sales team in curating their customer base. It really is a dynamic, mixed-bag of tasks.

The nitty gritty (aka. Job Requirements):

• Must speak & write professional English (C2) with knowledge of a 2nd language (Danish, Spanish, French or German), being a huge asset.
• You have previous experience in customer service / customer-facing roles
• You’re enrolled in a Bachelor / Master’s program where you need to have an internship period as part of your studies
• You’ve got excellent technical skills – you’ve worked with CRM + CMS systems before
• You’re a “people person” – you’re natural and confident when speaking with people from all over the world
• You’re a huge stickler for little details
• You’ve got strong organizational skills with the ability to work on multiple projects in an efficient manner in order to provide excellent customer service and reach KPIs
• You’re a quick, independent learner with the ability to take direction and work well within an international team.

Company Culture

We’re small, but big. We’re intrapreneurs. We work in English. We all have our “eyes on the prize”. We’re “do-ers”. We all strive for greatness. We respect each other. We laugh a lot and are competitive in our daily foosball matches. We’re the Paperturn family. Come, join us.

Bonus(es)

Healthy (and unhealthy) snacks and all the Starbucks coffee you can drink
Monthly company outings (laser tag, game night, bowling, beer, trampolining, go karting etc.)
Free Friday lunches
Accepting you for exactly who you are.

About Paperturn

Thousands of clients in over 50 countries worldwide depend on Paperturn to
provide them with the online flipbook platform they know and love. In the last 5 years, Paperturn has grown exponentially, receiving two consecutive Børsen Gazelle awards in ‘20, ‘21 and ‘22 as well as Technology Denmark’s Workplace Diversity Award for most multicultural places to work in Odense. We were also the first flipbook provider in the world to offer digital documents for people with disabilities, which meets the WCAG 2.1 guidelines at the AA level.

Diversity at Paperturn

Equality and diversity are core values at Paperturn and are more than just words to us. Inside our walls, we strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work. Our hiring & lifecycle processes are designed to prevent discrimination against our people, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. We are #ThePaperturnFamily.

How to Apply

Apply with a tailored CV and motivated cover letter to our careers team at careers@paperturn.com

Want some more info about us? Visit www.paperturn.com