Culture Book - Flipbook - Page 37
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Building excellent client relationships
“As Test Manager for my client, I am engaged in the delivery of the mainframe upgrade and
re-architecture project. I have an excellent relationship with the Junior Project Manager on
the project and have received enthusiastic support from the IT Team during my ramp up.
We are finding that the client’s lack of IT process presents challenges; however, we are
making a strong improvement in the quality of systems and project delivery.
My structured approach is assisting in exposing the gaps and helping the team understand
the steps and rigour required for such an important project. I have delivered a draft test
strategy/plan and test schedule, which has highlighted the risks that the client faces with
projects across the board. The test project is on track, and the participants are aware of
what they face.”
Increasing collaboration to
enable successful project delivery
“I was placed at a client as a test analyst to focus on uplifting the quality of the project.
I built a solid partnership with the project manager and we observed that the developers
were expecting to be spoon-fed, or given latitude to guess the requirements. We made
a conscious effort to capture exactly what the business wanted and made sure that the
guess-work was removed. I delivered clear and concise cards into sprints and ensured that
the collaboration improved, as did the delivered product. The project has been completed
successfully.”
Focus on excellence
“As PM at my client site, working on a performance and failover testing project, I delivered
the required results to the project customer. The testing was behind schedule when I
inherited the role, but our emphasis on excellence ensured that the testing was focused
and that the tests were completed successfully.”
Internal training ensures new skills
are brought to client sites
“While at Innodev, I have been fortunate enough to take part in an agile training course with
Alister Cockburn, getting to the heart of agile, and gaining my CSM certification. This was
great experience, as Innodev enrolled the whole company on this course over a Friday and
Saturday. We developed a lot as a team and I was able to effectively use the techniques I
learned on this course on client sites.”
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