Part-time Native English Speaker - Customer Support & Marketing

We are looking for hunger, excellence, and awesomeness.

Part-time Native English Customer Support Wizard with a Flair for Marketing

Start date: ASAP

Job Description

Do you want to be a part of building the best customer experience and be our clients’ happiness hero? Are you passionate about SoMe content creation, cool new marketing ideas and currently enrolled in a Bachelor's or Master's program in Communications, Marketing or similar? If you just yelled “YES” at your screen, this one is for you!

You’ll be working up to 12 hours per week both during the day and in the evenings (with our latest shift ending at 21:00) - Yes, it’s that good and yes, we work around your school schedule! You’ll have daily contact with our current and potential customers via phone, chat & email and it will be your responsibility to resolve customer queries, recommend solutions, guide them through features and functionalities and upsell them whenever you get an opportunity.

When you’re not chatting with customers during the week, you’ll also be working with email marketing, SoMe content creation and some light marketing tasks. It really is a dynamic, mixed-bag of tasks.

The nitty gritty (aka. Job Requirements):

• Must speak NATIVE English with knowledge of a 2nd language (Danish, Spanish, French or German), being a huge asset.
• Ideally, you have at least 1 year left in your education.
• You’ve got excellent technical skills – ability to work with different online systems and processes with ease.
• You’re a “people person” – you’re natural and confident when speaking with people from all over the world.
• You’re a huge stickler for little details.
• You’ve got strong organizational skills with the ability to work on multiple projects in an efficient manner in order to provide excellent customer service and reach KPIs.
• You think outside of the box with a knack for creative marketing ideas and concepts.
• You’re a quick, independent learner with the ability to take direction and work well within an international team.

Company Culture

We’re small, but big. We’re intrapreneurs. We work in English. We all have our “eyes on the prize”. We’re “do-ers”. We all strive for greatness. We respect each other. We laugh a lot and are competitive in our daily foosball matches. We’re the Paperturn family. Come, join us.

Bonus(es)

• Flexible working hours & working from home opportunities
• Healthy (and unhealthy) snacks and all the Starbucks coffee you can drink
• Performance-based bonus opportunities
• Denmark’s best summer and Christmas parties
• Monthly company outings (laser tag, game night, bowling, beer, trampolining, go karting etc.)
• Accepting you for exactly who you are

About Paperturn

Thousands of clients in over 50 countries worldwide depend on Paperturn to
provide them with the online flipbook platform they know and love. In the last 5 years, Paperturn has grown exponentially, receiving two consecutive Børsen Gazelle awards in ‘20 and ‘21, as well as Technology Denmark’s Workplace Diversity Award for most multicultural places to work in Odense. We were also the first flipbook provider in the world to offer digital documents for people with disabilities, which meets the WCAG 2.1 guidelines at the AA level.

Diversity at Paperturn

Equality and diversity are core values at Paperturn and are more than just words to us. Inside our walls, we strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work. Our hiring & lifecycle processes are designed to prevent discrimination against our people, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. We are #ThePaperturnFamily.

How to Apply

Apply with a tailored CV and motivated cover letter to our careers team at careers@paperturn.com

Want some more info about us? Visit www.paperturn.com